Shipping policy

SHIPPING POLICY — SENSORY CENTRAL AUSTRALIA

Shipping Rates (Australia-wide)

At Sensory Central Australia, we aim to keep shipping simple, affordable and transparent.

We use Australia Post for our deliveries throughout mainland Australia and Tasmania.

Standard Shipping

  • $10.00 flat rate standard shipping on eligible orders under $79.00

  • FREE standard shipping on eligible orders of $79.00 or more

Free standard shipping applies to eligible standard-sized products only. Bulky and oversized items are excluded from this offer.

Bulky & Oversized Shipping

Some of our larger sensory products require additional packaging and delivery costs due to their size or weight.

For orders containing bulky or oversized products, the following shipping rates apply depending on the delivery postcode:

  • $19.95 — Selected local and nearby delivery areas

  • $29.95 — Selected metropolitan and regional delivery areas

  • $39.95 — Other regional, remote and higher-cost delivery areas

The applicable shipping rate is calculated at checkout based on your delivery location.

Orders Containing Both Standard and Bulky Items

If your order contains a combination of standard-sized and bulky products, only the applicable bulky shipping rate will be charged. You will not be charged an additional standard shipping fee.

Bulky shipping charges apply regardless of whether your order total exceeds $79.00.

Processing & Dispatch

  • Orders are typically dispatched the next business day from our warehouse in Queensland, Australia.

  • Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.

Delivery Timeframes

Estimated delivery times after dispatch:

  • Standard Shipping: 3–7 business days for most metropolitan areas.

  • Regional & Remote Areas: Delivery may take a little longer depending on your location and Australia Post schedules.

Please note that delivery timeframes are estimates only and may vary during peak periods, public holidays or circumstances outside our control.

Tracking Your Order

All orders include tracking.

Your tracking information will be emailed to you once your order has been dispatched. If your tracking hasn't updated after several business days, please contact us and we'll be happy to assist.

Authority to Leave (ATL)

Australia Post may offer or request Authority to Leave (ATL) for eligible deliveries. Any ATL preferences are managed directly through Australia Post.

Bulky & Oversized Items

Bulky shipping charges may apply to selected larger sensory products, including certain spinning chairs, bounce boards, balance boards and sensory kits.

These items may not be eligible for Express Post or certain delivery services.

All orders are carefully packaged to help ensure they arrive safely.

Damaged, Delayed or Lost Parcels

While we work with trusted delivery partners, delays or damage can occasionally occur.

If your order arrives damaged, incomplete or appears to be lost, please contact us at info@sensorycentral.com.au as soon as possible, ideally within 48 hours of delivery where practical.

Please include your order number along with photos of the item and packaging (where applicable) so we can assist you as quickly as possible.

Nothing in this policy limits your rights under Australian Consumer Law.

Shipping Locations

We currently ship within mainland Australia and Tasmania only.

We do not ship to Norfolk Island, Christmas Island, the Cocos (Keeling) Islands or the Australian Antarctic Territory.

If your delivery address is outside our supported shipping areas, a shipping option may not be available at checkout.