Shipping policy

We use Australia Post for all our shipping.

$10.00 flat rate standard shipping on orders under $50.00

FREE standard shipping on orders $50.00 and over

Due to the significant and ongoing rise in freight costs to remote and rural areas of Australia, we have introduced a $30.00 delivery surcharge for orders shipping to remote and rural areas of Western Australia and the Northern Territory, effective 17 July 2026.

This surcharge applies to all orders delivered to these regions, regardless of order value, and will be automatically applied at checkout. Free shipping on orders over $50.00 continues to apply to all other areas of Australia.

We understand this is a change from what many of our valued customers have come to expect, and we sincerely appreciate your understanding and continued support.

Processing time: Ships next business day

Orders are dispatched from our local warehouse in Queensland, Australia.

Once dispatched, you will receive an email with your tracking information.

Estimated delivery times after dispatch:

Standard Shipping: 3–7 business days (metro areas)

Rural & Remote Areas (WA & NT): Delivery may take longer due to carrier schedules and distance. A $30.00 delivery surcharge applies to these regions.

Delivery timeframes are estimates and may be affected by Australia Post schedules, peak periods, or external factors outside our control.

All orders include tracking. Tracking details will be emailed once your order has shipped.

If your tracking has not updated after several business days, please contact us and we will assist you as quickly as possible.

Australia Post may request Authority to Leave (ATL) for some deliveries to ensure a smooth drop-off. ATL is managed directly by the carrier.

Some bulky or oversized items may not be eligible for Express Post. All items are securely packaged to minimise the risk of damage during transit.

While we work with trusted carriers, delays or damage can occasionally occur. If your order arrives damaged, incomplete, or goes missing, please contact info@sensorycentral.com.au within 48 hours of delivery and include your order number and photos of the item and packaging where applicable. We will assist you as quickly as possible.

We currently ship within Australia only.