Shipping policy

Sensory Central – Shipping & Returns Policy

Shipping Rates (Australia-wide)

We use Australia Post for all our shipping

$10.00 flat rate standard shipping on orders under $50

FREE standard shipping on orders $50 and over

Processing & Dispatch

Processing time: 1–3 business days (From time of order placed to time product is sent)

Orders are dispatched from our local warehouse in Queensland Australia

Once dispatched, you’ll receive an email with tracking information.

Delivery Timeframes

Estimated delivery times after dispatch:

Standard Shipping: 3–7 business days (metro areas)

Rural & Remote Areas: Delivery may take longer

Delivery timeframes are estimates and may be affected by Australia Post schedules, peak periods, or external factors outside our control.

Tracking Your Order

All orders include tracking.
Tracking details will be emailed once your order has shipped.

If your tracking hasn’t updated after several business days, please contact us and we’ll assist.

Authority to Leave (ATL)

Australia Post may request Authority to Leave (ATL) for some deliveries to ensure a smooth drop-off. ATL is managed directly by the carrier.

Bulky & Oversized Items

Some bulky or oversized items may not be eligible for Express Post.

All items are securely packaged to minimise the risk of damage during transit.

Damaged, Delayed, or Lost Parcels

While we work with trusted carriers, delays or damage can occasionally occur.

If your order arrives damaged, incomplete, or goes missing, please contact
info@sensorycentral.com.au within 48 hours of delivery and include:

Your order number

Photos of the item and packaging (if applicable)

We’ll assist you as quickly as possible.

Shipping Locations

We currently ship within Australia only.