Sensory products are tools, toys and resources designed to provide different sensory experiences through movement, touch, sound, sight or deep pressure.

Everyone experiences sensory input differently, so what one person enjoys or finds helpful may be different for someone else. Many families, educators and carers use sensory products to create supportive environments at home, in the classroom and during everyday routines.

Some examples include:

Calming & Comfort

Weighted products, chew tools, sensory bottles and noise-reducing headphones are often used during busy or overwhelming moments. Many families include these products as part of a calm space or quiet routine.

Movement & Active Play

Movement-based products such as Mini Bounce Boards, Sensory Spinning Chairs, wobble chairs, balance boards, stepping stones and fidget tools provide opportunities for movement and sensory exploration throughout the day.

Many families choose to include these products as part of active play, movement breaks or everyday routines, depending on their child's individual preferences.

Learning Through Play

Hands-on resources such as magnetic tiles, sensory bins, busy boards and activity games encourage exploration, creativity and imaginative play while supporting the development of fine motor skills and problem-solving.

Calm Corners & Quiet Spaces

Many families create calm corners as a quiet, comfortable place where children can relax, read, enjoy quiet play or simply take a break from busy environments.

Sensory products such as soft seating, calming textures, visual supports and favourite fidget tools can help make these spaces feel familiar and welcoming.

Building Confidence Through Everyday Experiences

As children discover the activities and sensory experiences they enjoy, they begin to learn what helps them feel comfortable during different parts of the day.

Every child's preferences are unique, and finding what works best may take a little time and exploration.

How do I know which sensory product is right for me or my child?

Everyone experiences the world differently, including how they respond to sensory input.

A good place to start is by noticing what your child (or you) naturally enjoys or seeks out—whether that's movement, different textures, quiet spaces or hands-on activities.

Some people enjoy deep-pressure products or weighted items, while others prefer fidget tools, sensory bottles or movement-based activities. What works well for one person may not be the right fit for another.

If you're unsure where to begin, we're always happy to help. Tell us a little about what you're looking for, and we'll do our best to recommend products from our range that may suit your needs.

Everyone experiences the world differently, including how they respond to sensory input.

A good place to start is by noticing what your child (or you) naturally enjoys or seeks out—whether that's movement, different textures, quiet spaces, or hands-on activities.

Some people enjoy deep-pressure products or weighted items, while others prefer fidget tools, sensory bottles or movement-based activities. What works well for one person may not be the right fit for another.

If you're unsure where to begin, we're always happy to help. Tell us a little about what you're looking for, and we'll do our best to recommend products from our range that may suit your needs.

We understand that safety is important when choosing products for your family.

That's why we take care when selecting the products we offer and work with reputable suppliers who share our focus on quality and safety.

Please refer to the individual product page for recommended age guidance, product information and any safety instructions provided. As with all children's products, adult supervision is recommended, particularly for younger children and products containing small parts.

If you have any questions about a product before purchasing, please don't hesitate to get in touch—we're always happy to help.

1. Our 30-Day Guarantee

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused (including being unwashed or unworn), with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

2. How to Start a Return

To start a return, please contact us at info@sensorycentral.com.au

• If your return is accepted, we will provide you with a return authorization and instructions on how and where to send your package.
• Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs:

• Damaged, Defective, or Wrong Item: We will cover the cost of return shipping.
• Change of Mind: The customer is responsible for the cost of return shipping.

3. Damages and Issues- Please inspect your order upon reception and contact us immediately (within 48 hours) if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right, including arranging a full refund or replacement and covering all associated shipping costs.

4. Exceptions / Non-Returnable Items- Due to the nature of certain sensory products (hygiene and safety), certain types of items cannot be returned. Please get in touch if you have any questions or concerns about your specific item.

We cannot accept returns on:

• Personal Hygiene Items: Any item designed for oral use, mouthing, chewing, or direct contact with bodily fluids (e.g., chewelry, oral motor tools, some fidgets) once the packaging seal has been broken.
• Custom Products: Special orders or personalized items.
• Sale Items & Gift Cards: Unfortunately, we cannot accept returns on items purchased during a sale or gift cards.

 5. Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

6. Refunds

We will notify you by email once we’ve received and inspected your return, and let you know if the refund was approved or not.

• If Approved: You’ll be automatically refunded on your original payment method.
• Refunds are processed within 10 business days of approval. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@sensorycentral.com.au for assistance.

Sensory Central – Shipping Policy

At Sensory Central, we ship Australia-wide using Australia Post to provide reliable, trackable delivery for every order.

Shipping Rates (Australia-wide)

• $10.00 flat rate standard shipping on orders under $50
  
• FREE standard shipping on orders $50 and over
  

Shipping rates are applied automatically at checkout based on your order total.

Processing & Dispatch

• Processing time: 1–3 business days
  
• Orders are dispatched from our local warehouse in Queensland Australia
  
• Once dispatched, you’ll receive an email with tracking information.
  

Delivery Timeframes

Estimated delivery times after dispatch:

• Standard Shipping: 3–7 business days (metro areas)
  
• Rural & Remote Areas: Delivery may take longer
  

Delivery timeframes are estimates and may be affected by Australia Post schedules, peak periods, or external factors outside our control.

Tracking Your Order

All orders include tracking.

Tracking details will be emailed once your order has shipped.

If your tracking hasn’t updated after several business days, please contact us and we’ll assist.

Authority to Leave (ATL)

Australia Post may request Authority to Leave (ATL) for some deliveries to ensure a smooth drop-off. ATL is managed directly by the carrier.

Bulky & Oversized Items

• Some bulky or oversized items may not be eligible for Express Post.
  
• All items are securely packaged to minimise the risk of damage during transit.

Damaged, Delayed, or Lost Parcels

While we work with trusted carriers, delays or damage can occasionally occur.

If your order arrives damaged, incomplete, or goes missing, please contact

info@sensorycentral.com.au within 48 hours of delivery and include:

Your order number
Photos of the item and packaging (if applicable)
We’ll assist you as quickly as possible.

Shipping Locations

We currently ship within Australia only.

We do not ship overseas at this time

Absolutely! If you're unsure which product would be the best fit for your specific needs, feel free to contact our customer support team.

We are happy to help you with personalized product recommendations based on your preferences and challenges. Simply reach out via email at info@sensorycentral.com.au

Yes, many of our products are backed by a warranty, depending on the item. Please refer to the product description on the website for specific warranty details.

If you experience any issues with a product, feel free to contact us, and we will be happy to assist you.