Questions and answers

Frequently Asked Questions

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What are sensory products, and how do they work?

Sensory products are tools designed to help individuals with sensory sensitivities manage overwhelming sensory input. They provide calming, grounding, or focus-enhancing benefits through tactile, visual, auditory, or olfactory stimuli.

Examples include weighted blankets, fidget toys, and aromatherapy diffusers. These products work by stimulating the body’s sensory system in a controlled and soothing way, helping to reduce stress, improve focus, and promote relaxation.

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How do I know which sensory product is right for me or my child?

Choosing the right sensory product depends on individual preferences and needs. For example, if you or your child struggles with anxiety, a weighted blanket or lap pad may provide comfort through deep touch pressure.

If focus is an issue, fidget toys or sensory bottles can help improve concentration. To find the best product, consider your specific sensory challenges, and don't hesitate to reach out to our team for personalized recommendations.

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How can sensory products help with anxiety and stress?

Sensory products, such as weighted blankets, fidget toys, and aromatherapy diffusers, provide soothing sensory input that triggers the release of calming neurotransmitters like serotonin and dopamine.

This can help reduce stress, promote relaxation, and alleviate anxiety. Weighted products, in particular, use deep touch pressure to calm the nervous system, while fidget toys and sensory bottles provide tactile stimulation to refocus the mind.

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Are your products suitable for both children and adults?

Yes, we offer a wide range of sensory products that are suitable for both children and adults.

Our products are designed to be effective for individuals of all ages, helping to address sensory sensitivities, anxiety, and stress in a variety of ways. Whether you’re looking for sensory toys for your child or calming products for yourself, we have something for everyone.

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Are the products safe for children?

Absolutely! The safety of our customers is our top priority. All of our sensory products are made from high-quality, non-toxic materials, and we ensure that they meet safety standards.

However, we recommend always supervising young children while using sensory products, particularly small items like fidget toys, to prevent any choking hazards.

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What is the return policy for your products?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a 30-day return policy for unused, unopened items.

Simply contact our customer service team with your order number, and they will assist you with the return process. Please note that some products, like personalized items or those that cannot be resold for hygiene reasons, may not be eligible for returns.

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How long does shipping take?

We offer free shipping across Australia, and shipping times typically range from 7 to 10 business days, depending on your location.

For international orders, shipping may take longer, and shipping fees will apply. You will receive a tracking number once your order has shipped, so you can track your package every step of the way.

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Do you ship internationally?

Yes, we do offer international shipping! While shipping fees and delivery times will vary depending on your location, we are happy to ship our products to most countries.

Please check our shipping policy for more information on international shipping rates and estimated delivery times.

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Can I contact you for personalized product recommendations?

Absolutely! If you're unsure which product would be the best fit for your specific needs, feel free to contact our customer support team.

We are happy to help you with personalized product recommendations based on your preferences and challenges. Simply reach out via email or use our live chat feature on the website.

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Are your products covered by a warranty?

Yes, many of our products are backed by a warranty, depending on the item. Please refer to the product description on the website for specific warranty details.

If you experience any issues with a product, feel free to contact us, and we will be happy to assist you.