Sensory products are thoughtfully designed tools, toys, and resources that support calm, focus, and learning by engaging the senses. While they’re often playful, they also play an important role in creating supportive environments at home, school, and in everyday routines.

Here’s how sensory products — including calm corner tools — can help:

🌿 Calming & Comfort

Items such as weighted products, chewable jewellery, sensory bottles, or noise-reducing headphones can help create a sense of safety and calm when things feel busy or overwhelming.

🎯 Focus & Movement Support

Fidget tools, wobble chairs, balance boards, and movement-based items provide gentle sensory input that can support focus, attention, and energy regulation during learning, transitions, or quiet tasks.

🧩 Learning Through Play

Sensory bins, magnetic tiles, activity boards, and hands-on resources encourage exploration, creativity, and problem-solving through playful, tactile experiences.

🪴 Calm Corners & Regulation Spaces

Calm corners are thoughtfully set-up spaces that offer a quiet, comforting place to reset. Using a combination of sensory tools — such as soft seating, visual supports, calming textures, and fidget items — calm corners help support emotional regulation and create predictable moments of calm.

🌟 Confidence & Independence
Having access to sensory tools and calm spaces can help build confidence by giving individuals practical ways to manage big feelings and everyday challenges more independently.

At Sensory Central, our goal is to make sensory supports and calm corner resources accessible, practical, and family-friendly — helping children, adults, families, and educators create environments that feel supportive and nurturing.

Every person experiences sensory input differently, so there’s no one-size-fits-all solution. The best place to start is by noticing what feels helpful — whether that’s movement, touch, visual calm, or hands-on activity.

Some children and adults feel more settled with deep-pressure or weighted items, while others benefit from fidget tools, sensory bottles, or movement-based play to support focus and regulation. Many people also enjoy having different options available for different moments of the day.

If you’re unsure where to begin, we’re always happy to help. Our team can guide you toward products based on your needs, environment, and goals — simply reach out for personalised support.

Absolutely! The safety of our customers is our top priority. All of our sensory products are made from high-quality, non-toxic materials, and we ensure that they meet safety standards.

However, we recommend always supervising young children while using sensory products, particularly small items like fidget toys, to prevent any choking hazards.

1. Our 30-Day Guarantee

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused (including being unwashed or unworn), with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

2. How to Start a Return

To start a return, please contact us at admin@sensorycentral.com.au

• If your return is accepted, we will provide you with a return authorization and instructions on how and where to send your package.
• Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs:

• Damaged, Defective, or Wrong Item: We will cover the cost of return shipping.
• Change of Mind: The customer is responsible for the cost of return shipping.

3. Damages and Issues- Please inspect your order upon reception and contact us immediately (within 48 hours) if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right, including arranging a full refund or replacement and covering all associated shipping costs.

4. Exceptions / Non-Returnable Items- Due to the nature of certain sensory products (hygiene and safety), certain types of items cannot be returned. Please get in touch if you have any questions or concerns about your specific item.

We cannot accept returns on:

• Personal Hygiene Items: Any item designed for oral use, mouthing, chewing, or direct contact with bodily fluids (e.g., chewelry, oral motor tools, some fidgets) once the packaging seal has been broken.
• Custom Products: Special orders or personalized items.
• Sale Items & Gift Cards: Unfortunately, we cannot accept returns on items purchased during a sale or gift cards.

 5. Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

6. Refunds

We will notify you by email once we’ve received and inspected your return, and let you know if the refund was approved or not.

• If Approved: You’ll be automatically refunded on your original payment method.
• Refunds are processed within 10 business days of approval. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@sensorycentral.com.au for assistance.

Sensory Central – Shipping Policy

At Sensory Central, we ship Australia-wide using Australia Post to provide reliable, trackable delivery for every order.

Shipping Rates (Australia-wide)

• $10.00 flat rate standard shipping on orders under $50
  
• FREE standard shipping on orders $50 and over
  

Shipping rates are applied automatically at checkout based on your order total.

Processing & Dispatch

• Processing time: 1–3 business days
  
• Orders are dispatched from our local warehouse in Queensland Australia
  
• Once dispatched, you’ll receive an email with tracking information.
  

Delivery Timeframes

Estimated delivery times after dispatch:

• Standard Shipping: 3–7 business days (metro areas)
  
• Rural & Remote Areas: Delivery may take longer
  

Delivery timeframes are estimates and may be affected by Australia Post schedules, peak periods, or external factors outside our control.

Tracking Your Order

All orders include tracking.

Tracking details will be emailed once your order has shipped.

If your tracking hasn’t updated after several business days, please contact us and we’ll assist.

Authority to Leave (ATL)

Australia Post may request Authority to Leave (ATL) for some deliveries to ensure a smooth drop-off. ATL is managed directly by the carrier.

Bulky & Oversized Items

• Some bulky or oversized items may not be eligible for Express Post.
  
• All items are securely packaged to minimise the risk of damage during transit.

Damaged, Delayed, or Lost Parcels

While we work with trusted carriers, delays or damage can occasionally occur.

If your order arrives damaged, incomplete, or goes missing, please contact

admin@sensorycentral.com.au within 48 hours of delivery and include:

Your order number
Photos of the item and packaging (if applicable)
We’ll assist you as quickly as possible.

Shipping Locations

We currently ship within Australia only.

We do not ship overseas at this time

Absolutely! If you're unsure which product would be the best fit for your specific needs, feel free to contact our customer support team.

We are happy to help you with personalized product recommendations based on your preferences and challenges. Simply reach out via email at info@sensorycentral.com.au or use our live chat feature on the website.

Yes, many of our products are backed by a warranty, depending on the item. Please refer to the product description on the website for specific warranty details.

If you experience any issues with a product, feel free to contact us, and we will be happy to assist you.