FAQ

Frequently Asked Questions

Got a question? We're here to help!

We know choosing sensory products can sometimes feel overwhelming, especially when everyone's needs and preferences are different.

Here are answers to some of the questions families often ask us.

What are sensory products?

Sensory products are tools, toys and everyday resources that offer different experiences through touch, movement, sound and visual play.

Our range includes fidget toys, sensory swings, movement and balance equipment, weighted products, calm corner resources and much more.

Whether you're looking for something to enjoy at home, in the classroom or during everyday activities, there's plenty to explore.

How do I know which sensory product is right?

Everyone experiences sensory input differently, and what one person enjoys might not suit another.

Some children love movement and spinning, while others prefer quieter activities, familiar textures or hands-on play.

Consider the person's age, interests, sensory preferences and the space where the product will be used.

If you're unsure, feel free to contact us. We're always happy to help you explore the available options.

Are your sensory products suitable for all children?

Not every product will suit every child, and that's perfectly okay!

Some children enjoy lots of movement, while others may find certain sounds, lights or movements uncomfortable.

We recommend checking each product's description, age recommendations and safety information before purchasing.

For example, flashing lights or spinning activities may not be suitable for everyone.

Are your products safe for children?

Product safety is important to us.

We select our products with quality and suitability in mind, but each item has different age recommendations, features and safety requirements.

Please follow the product's instructions and recommended age guidelines.

Adult supervision is important, particularly when using movement equipment or products containing small parts.

If you have any questions about a particular product, please contact us before purchasing.

Do you offer sensory products for adults?

Yes! Although many of our products are designed for children, we also stock a range of sensory tools and resources that may appeal to teenagers and adults.

Always check the individual product specifications, age guidance and weight limits where applicable.

Where do you deliver?

We currently deliver throughout Australia, including Tasmania.

We don't offer international shipping at this stage.

How much does shipping cost?

We offer free standard shipping on eligible orders of $79 or more.

Orders below $79 are charged our standard shipping rate.

Some larger or bulky products have separate shipping charges based on the delivery location.

These charges are displayed at checkout before payment.

For full details, please refer to our Shipping Policy.

How long does delivery take?

We aim to dispatch in-stock orders by the next business day.

Delivery times vary depending on your location, parcel size and Australia Post or courier delivery schedules.

Once your order has been dispatched, you'll receive tracking information where available.

Please allow additional time during busy periods or when circumstances outside our control affect deliveries.

Can I track my order?

Yes! Once your order has been dispatched, we'll email you tracking details where available.

You can use these details to follow your parcel's delivery progress.

If you have any concerns about your delivery, please get in touch.

What is your returns policy?

We offer a 30-day change-of-mind return policy for eligible products.

Items must be unused, in their original packaging and meet our return conditions.

Some products, including opened hygiene items, personalised products, sale or clearance items and gift cards, are excluded from change-of-mind returns.

These exclusions do not affect your rights under Australian Consumer Law.

For complete information, please refer to our Returns & Refunds Policy.

What if my product arrives damaged or faulty?

If something isn't right with your order, please contact us as soon as possible.

Email info@sensorycentral.com.au with your order number and details of the issue. Photographs are helpful where available.

We'll work with you to arrange an appropriate solution in accordance with Australian Consumer Law.

Can I place an NDIS-related order?

Yes, we can assist with NDIS-related purchases where applicable.

Sensory Central Australia is not a registered NDIS provider and is not affiliated with or endorsed by the NDIS.

Whether a product can be purchased using NDIS funding depends on the participant's individual circumstances, plan and applicable NDIS rules.

We recommend confirming eligibility with your plan manager or relevant NDIS contact before purchasing.

Please visit our NDIS Orders information page for further details.

Can schools, childcare centres and organisations place larger orders?

Absolutely!

We welcome enquiries from schools, early learning centres, childcare providers and other organisations.

If you're interested in purchasing multiple products or arranging ongoing orders, please contact us to discuss your requirements, pricing and delivery arrangements.

How can I contact Sensory Central Australia?

We're always happy to help with product questions, orders or general enquiries.

Email: info@sensorycentral.com.au

Phone: 0409 502 800

Website: www.sensorycentral.com.au

We're an Australian-owned business based in Queensland, and we appreciate every customer who chooses to shop with us.