What are sensory products and how do they work?

Sensory products are specially designed tools, toys, and resources that support children by engaging their senses. They’re not just fun—they play an important role in helping kids regulate emotions, focus, and learn.

Here’s how they can help:

🌿 Calming & Comfort – Weighted blankets, chewable jewelry, or noise-reducing headphones give kids ways to feel safe and settled when the world feels overwhelming.

🎯 Focus & Energy Outlets – Fidget spinners, wobble chairs, and balance boards provide movement and stimulation that make it easier for kids to concentrate at home or in the classroom.

🧩 Learning Through Play – Sensory bins, magnetic tiles, and busy boards encourage children to explore textures, colors, shapes, and problem-solving skills in a playful, hands-on way.

🌟 Building Confidence – When children have tools that help them manage big feelings, they gain independence, resilience, and confidence.

At Sensory Central, our mission is to make these supports accessible and parent-friendly—so families and educators have what they need to help children thrive.

Choosing the right sensory product depends on individual preferences and needs. For example, if you or your child struggles with anxiety, a weighted blanket or lap pad may provide comfort through deep touch pressure.

If focus is an issue, fidget toys or sensory bottles can help improve concentration. To find the best product, consider your specific sensory challenges, and don't hesitate to reach out to our team for personalized recommendations.

Sensory products, such as weighted blankets, fidget toys, and aromatherapy diffusers, provide soothing sensory input that triggers the release of calming neurotransmitters like serotonin and dopamine.

This can help reduce stress, promote relaxation, and alleviate anxiety. Weighted products, in particular, use deep touch pressure to calm the nervous system, while fidget toys and sensory bottles provide tactile stimulation to refocus the mind.

Absolutely! The safety of our customers is our top priority. All of our sensory products are made from high-quality, non-toxic materials, and we ensure that they meet safety standards.

However, we recommend always supervising young children while using sensory products, particularly small items like fidget toys, to prevent any choking hazards.

Returns & Refunds Policy
At Sensory Central, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.
Eligibility for Returns- Items may be returned within 14 days of delivery. Products must be unused, in original packaging, and in saleable condition. Proof of purchase is required.
Clearance or hygiene-related products may be non-returnable (noted on product page).
Return Shipping- Customers cover return shipping unless the item is faulty/damaged. We recommend tracked postage for returns.
Refunds- Refunds processed to the original payment method within 5–10 business days after inspection. Shipping costs are non-refundable (unless our error).
Exchanges- We do not offer direct exchanges. Please return for refund and place a new order.
Bulky & Oversized Items- Bulky items may incur restocking or return freight fees. Contact info@sensorycentral.com.au before returning bulky items.
Faulty or Damaged Items- Email info@sensorycentral.com.au within 7 days with photos. We’ll arrange a replacement, repair, or refund.
How to Start a Return
1. Email info@sensorycentral.com.au with your order number and reason.
2. We’ll confirm eligibility and return instructions.
3. Send item back in original packaging.
4. Once received, we’ll process your refund

Processing Times- Orders are processed after payment has been received and confirmed.

Warehouse stock: Processed within 1–2 business days (Mon–Fri). Drop shipped items: Processing may take 2–4 business days. Some items may ship directly from overseas suppliers, so delivery may take longer than standard Australian timeframes.

Standard Shipping (Australia)- Free Standard Shipping: On all small/regular-sized packages within Australia (3–7
business days).

Express Shipping: $14.95 (1–3 business days, available on eligible items).

Bulky & Oversized Shipping
Some products, such as trampolines, sensory furniture, or large equipment, are classed as bulky items.- Shipping costs: Calculated at checkout based on size, weight, and delivery location.- Delivery times: Usually 7–14 business days.- Separate shipping: May arrive separately from other products.- Delivery conditions: Couriers may require someone present to accept bulky deliveries

We do not ship overseas at this time

Absolutely! If you're unsure which product would be the best fit for your specific needs, feel free to contact our customer support team.

We are happy to help you with personalized product recommendations based on your preferences and challenges. Simply reach out via email at info@sensorycentral.com.au or use our live chat feature on the website.

Yes, many of our products are backed by a warranty, depending on the item. Please refer to the product description on the website for specific warranty details.

If you experience any issues with a product, feel free to contact us, and we will be happy to assist you.